Training Program
Airport and Ground Services Program
Build the skills to support safe, efficient, and professional airport operations.
A comprehensive six-month training program that develops essential knowledge and practical skills in airport operations, passenger services, baggage handling, boarding procedures, and ground handling coordination.
Program Overview
The Airport and Ground Services Program introduces learners to the key procedures and responsibilities involved in airport and ground handling operations, from passenger check-in and boarding to arrival services, baggage handling, and ramp coordination.
- Program Duration
- 6 Months
- Training Hours (Total)
- 240
- Modules (Per Program)
- 4
- Per Module
- 60 Hours
Training Schedule: Four days per week, 2.5 hours per day, totaling 10 hours per week over 24 training weeks.
Each module includes 24 hours of instruction and 36 hours of practical exercises, activities, and assessment. Each training hour is 60 minutes, excluding breaks; the remaining time within the six-month period is allocated to holidays and make-up sessions.
Program Curriculum
The program is divided into four modules, each lasting one and a half months and comprising 60 training hours.
Module 1
Module 1: Fundamentals of Airports and Ground Handling
1.5 Months60 Hours
- Introduction to airport departments and operating organizations
- Stages of flight operations and passenger arrivals and departures
- Introduction to passenger, aircraft, and baggage services
- Terminology and English used at airports
- Principles of airport safety and security
- Communication and coordination between operational teams
Module 2
Module 2: Passenger and Baggage Check-In Procedures
1.5 Months60 Hours
- Passenger acceptance and check-in procedures
- Preliminary travel document checks in accordance with airline procedures
- Issuing boarding passes and assigning seats
- Baggage acceptance, weight allowances, and tagging
- Introduction to departure control systems
- Assisting passengers who require special assistance
Module 3
Module 3: Boarding Gate, Arrival, and Transit Services
1.5 Months60 Hours
- Preparing departure gates
- Managing announcements and passenger boarding
- Receiving arriving flights and directing passengers
- Assisting transit and connecting passengers
- Handling delayed, lost, and damaged baggage cases
- Managing flight delays and cancellations
Module 4
Module 4: Ramp Services and Ground Operations Coordination
1.5 Months60 Hours
- Introduction to ground support equipment and its functions
- Principles of ramp safety and movement around aircraft
- Fundamentals of baggage and cargo loading and unloading
- Introduction to aircraft weight and balance and load distribution
- Coordinating aircraft turnaround services between arrival and departure
- Reporting incidents and emergencies
- A practical simulation of ground handling coordination for a flight
Training Approach
A practical and industry-focused learning experience designed to build knowledge, operational awareness, and confidence in airport and ground handling services.
Classroom Instruction
Foundational knowledge of airport departments, procedures, terminology, and operational responsibilities.
Practical Exercises and Activities
Applied activities and simulations covering passenger services, baggage procedures, boarding, and ground operations coordination.
Assessment
Exercises and practical tasks to measure learning and the application of key procedures.
Field Training
Work placements at travel agencies, hotels, or airports may be added as separate hours, subject to agreements with host organizations.
Practical exercises, activities, and simulations conducted at the institute are included within the 240 hours allocated to each program.
Ready to take the next step?
Begin your Airport and Ground Services training. Contact E.G.S. to learn more about the program and the admissions process.