Training Program
Hotel Operations Program
Build the skills to deliver excellent hotel service and support hotel operations.
A comprehensive six-month training program that equips you with the essential knowledge and practical skills in hotel operations, guest service, front office, housekeeping, and food and beverage services.
Program Overview
The Hotel Operations Program provides practical training in hotel service and operations, including front office, housekeeping, and food and beverage services, with a focus on delivering a high standard of guest experience.
- Program Duration
- 6 Months
- Training Hours (Total)
- 240
- Modules (Per Program)
- 4
- Per Module
- 60 Hours
Training Schedule: Four days per week, 2.5 hours per day, totaling 10 hours per week over 24 training weeks.
Each module includes 24 hours of instruction and 36 hours of practical exercises, activities, and assessment. Each training hour is 60 minutes, excluding breaks; the remaining time within the six-month period is allocated to holidays and make-up sessions.
Program Curriculum
The program is divided into four modules, each lasting one and a half months and comprising 60 training hours.
Module 1
Module 1: Fundamentals of Hospitality and Guest Service
1.5 Months60 Hours
- Hotel types and departments
- Professional conduct and hospitality etiquette
- Welcoming guests and communication skills
- Responding to cultural differences and diverse guest needs
- English used in hotel operations
- Handling guest feedback and complaints
Module 2
Module 2: Front Office and Hotel Reservations
1.5 Months60 Hours
- Room types, rates, and meal plans
- Creating, modifying, and cancelling reservations
- Check-in and check-out procedures
- Using hotel property management systems
- Guest accounts, billing, and payment methods
- Guest information and concierge services
Module 3
Module 3: Housekeeping and Room Operations
1.5 Months60 Hours
- Organizing housekeeping operations
- Cleaning, preparing, and inspecting guest rooms
- Managing linen, laundry, and room supplies
- Hygiene standards and safe use of cleaning products
- Lost and found procedures
- Coordination with front office and maintenance teams
Module 4
Module 4: Restaurant and Food and Beverage Services
1.5 Months60 Hours
- Fundamentals of restaurant operations and room service
- Table setup and service styles
- Taking orders and coordinating with the kitchen
- Principles of food safety and hygiene
- Organizing buffets and events
- Practical exercises in hotel guest service
Training Approach
A practical and industry-focused learning experience that builds real skills and confidence in hotel operations and guest service.
Classroom Instruction
Foundational knowledge and key concepts.
Practical Exercises and Activities
Hands-on practice in hotel operations.
Assessment
Exercises and practical tasks to measure learning and application.
Field Training
Work placements at travel agencies, hotels, or airports may be added as separate hours, subject to agreements with host organizations.
Practical exercises, activities, and simulations conducted at the institute are included within the 240 hours allocated to each program.
Ready to take the next step?
Begin your Hotel Operations training. Contact E.G.S. to learn more about the program and the admissions process.