Training Program
Tourism Program
Build the skills to plan, operate, and market travel experiences for today's travelers.
A comprehensive six-month training program covering tourism fundamentals, travel agency operations, itinerary design, reservations, tour operations, sales, marketing, and customer management.
Program Overview
The Tourism Program provides structured training in tourism industry knowledge, travel agency operations, itinerary design, reservations, tour operations, sales, and customer management.
- Program Duration
- 6 Months
- Training Hours (Total)
- 240
- Modules (Per Program)
- 4
- Per Module
- 60 Hours
Training Schedule: Four days per week, 2.5 hours per day, totaling 10 hours per week over 24 training weeks.
Each module includes 24 hours of instruction and 36 hours of practical exercises, activities, and assessment. Each training hour is 60 minutes, excluding breaks; the remaining time within the six-month period is allocated to holidays and make-up sessions.
Program Curriculum
The Tourism Program is divided into four modules. Each module develops knowledge and skills related to a different area of tourism and travel agency operations.
Module 1
Module 1: Fundamentals of Tourism and Travel Agency Operations
1.5 Months60 Hours
- Introduction to the tourism industry and types of tourism
- Travel agency departments and their responsibilities
- Tourism geography and major destinations
- Identifying travelers’ needs
- Tourism terminology and professional correspondence
Module 2
Module 2: Tour Itinerary Design and Pricing
1.5 Months60 Hours
- Developing individual and group tour itineraries
- Selecting destinations and planning overnight stays and visits
- Selecting hotels, transportation, and excursions
- Calculating costs and profit margins
- Preparing quotations and booking terms
Module 3
Module 3: Reservations and Tour Operations
1.5 Months60 Hours
- Hotel and resort reservations
- Organizing arrival and departure transfers and transportation
- Booking excursions and tourism activities
- Coordinating with suppliers and tour guides
- Preparing service vouchers and traveler documentation
- Monitoring service delivery and managing unexpected changes
Module 4
Module 4: Sales, Marketing, and Customer Management
1.5 Months60 Hours
- Sales techniques for tourism packages and services
- Digital marketing and social media
- Working with tour booking platforms
- Managing customer relationships and complaints
- Monitoring payments and outstanding balances
- A practical project to design and market a complete tour package
Training Approach
The program combines structured instruction with practical exercises, activities, and assessment. Learners work through tourism-related concepts and tasks connected to itinerary planning, reservations, tour coordination, sales, marketing, and customer management.
Classroom Instruction
Foundational knowledge and key concepts.
Practical Exercises and Activities
Hands-on practice using real travel and tourism scenarios.
Assessment
Exercises and practical tasks to measure learning and application.
Field Training
Work placements at travel agencies, hotels, or airports may be added as separate hours, subject to agreements with host organizations.
Practical exercises, activities, and simulations conducted at the institute are included within the 240 hours allocated to each program.
Ready to take the next step?
Begin your Tourism training. Contact E.G.S. to learn more about the program and the admissions process.